Frequently Asked Questions About Shipping

How much is shipping and handling?

• All orders* receive FREE USPS First Class Mail shipping! (*offer applies to domestic shipments only and orders that do not have Advantage Replacements in them)
• USPS First Class (international) / UPS Mail Innovations shipping for $12.95 arrives within 20-30 business days
Other shipping methods vary in price depending on your location.
BodyGuardz observes all major U.S. holidays and does not process or ship out orders on these dates. Please order well in advance if you need a product by a certain holiday. • Advantage Replacement shipping is anywhere from $5.95 to $19.95.

When will my order ship?

You will receive a shipment confirmation email when your order has shipped. The tracking information will be available within 24-48 hours of shipment. After placing your order, you may click the 'My Account' link on the top, right hand side of our site to track the status of your order.
The daily shipping cutoff is 11:00 AM ET Monday through Friday for all shipping services. Back-orders, pre-orders, UltraTough, Armor, and Custom Cut products will not ship within 24-48 hours. You will receive a confirmation when the order has shipped.

What about fraud protection?

We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.

Where can I track my order?

If your order was shipped via USPS First Class Mail and is shipping within the US you can track your order on the USPS website. Typically orders shipped with this method will deliver within 5-7 business days, but can sometimes take up to 10.
If your order shipped via USPS First Class Mail and is shipping internationally please note that tracking information may only be available until your order leaves the US. Additional tracking will only be available if your country scans the package. Orders shipped with this method have been arriving within 10-15 business days, but can take up to 30 business days to deliver..
Orders shipped via UPS can be tracked on the UPS website..
Please allow 24-48 hours after your order has shipped for tracking information to be available.

Do you ship to my country?

The easiest way to see if we ship to your country is to select the protectors you want and place them in your cart. Once you proceed to checkout you can look in the shipping and tax estimate to see if we ship to your country. You can also contact Customer Care.

Do you pay for return shipping?

No. BodyGuardz does not cover return shipping for orders being returned for a refund or for protectors being returned as part of the Advantage Program.
If you are returning your protector to remain eligible for future replacements you can send your protector back in a regular envelope so that is should only cost you one stamp to send it back.

What if my order has items that are backordered?

Orders are held until they can ship complete. If your order contains back ordered items, we strive to provide the best estimated ship date. You can also split your order into partial shipments by contacting Customer Support at 801.922.5899, Monday through Friday from 9:00am-5:00pm MST.

How do you ship internationally?

Shipping fees will be calculated once items have been added to your cart. International orders are subject to applicable customs, duties, brokerage fees and taxes, all of which are the responsibility of the customer. International shipping via USPS First Class Mail International usually arrive in 10-15 business days but may take up to 30 business days for delivery. BodyGuardz is not liable for lost shipments with UPS Mail Innovations. If you need a trackable, expedited shipping method, please choose one of our other shipping options. International orders shipped via USPS First Class Mail International may take up to 3 days for processing.

The tracking number provided in the order confirmation email for International UPS Mail Innovations shipments is solely used for package identification, not for tracking. .

We ship Monday through Friday except for the following days:

• New Year's Day
• Martin Luther King Jr.'s Birthday
• Washington's Birthday (President's Day)
• Memorial Day
• Independence Day
• Labor Day Monday
• Thanksgiving Day
• Christmas Day